Terms and Conditions

These are the main rules you accept when you sign up and play at Slot Madness Casino. The English version of our Terms and Conditions prevails over any translation.

Eligibility

You must be 21 or older, or older still if the gambling age where you live is higher. We may ask you to prove your age whenever we need to, and we suspend an account while we look into a suspected underage player. Online gambling has to be legal where you live, and hiding your real location behind a VPN, proxy or similar tool is prohibited.

Opening and keeping an account

One account is allowed per player and per household. Extra accounts can be shut at once, and their holders lose any winnings and pending withdrawals. Give us accurate details at sign-up and keep them current. Treat your password as private, change it from time to time and let us know straight away if you suspect someone else got in. After two years without logging into the lobby, playing or depositing, an account becomes inactive, and we send an e-mail before any deletion. You can ask to close your account from your registered e-mail address or through live chat.

Identity checks

Our Know Your Customer process must be finished before we pay a withdrawal. Typical documents are a government-issued photo ID, front and back copies of each card used for deposits in the past three months, a selfie holding your ID, and a utility bill dated within the past three months that shows your full name and home address. Further records, for example a bank statement or proof that a payment method belongs to you, can be requested too.

Payments in and out

Every deposit must come from a card, bank account or payment system registered only in your name. Deposits in another currency are converted at the daily OANDA rate or the rate of the payment provider, and your bank may add its own fees. We check each withdrawal request within 7 to 10 business days, and once it is approved the money is sent within a further 7 to 10 business days. Up to $2,500 is sent per week, with higher limits possible at higher VIP levels. Monthly withdrawals are capped at $10,000, or $5,000 when your balance is at least ten times your total deposits. If a deposit was never wagered, an 8% fee with a $4 minimum may be deducted from the payout. Card depositors are paid by bank wire to an account in their own name, and crypto payouts go to players who mainly deposit with digital assets.

Bonuses in short

Each promotion can be claimed once per person, family, household, e-mail address and shared computer, and only one bonus runs at a time. Claim a match bonus before you place a bet with that deposit. Bonus money itself cannot be cashed out and comes off the withdrawal amount. Some games, such as Baccarat, Craps, Roulette and Live Dealer, are excluded while a bonus is active, unless an offer says otherwise. Every promotion has its own terms in the Cashier or on the promotions page.

Fair play

Cheating, collusion, exploiting a software fault and betting through any channel other than our interface are forbidden. If a game freezes or disconnects, your balance goes back to the last full amount before the interruption once you log in again.

Complaints

Raise a dispute within 3 days of the date the wager was settled. If you are not happy with our final answer, you may file a complaint with the Central Dispute System (CDS), an independent service set up by the software provider.

Liability and governing law

Where the law allows, our total liability is limited to the value of the bets placed on the wager concerned or $500 USD, whichever is lower. These Terms are governed by the law of the State of Anjouan in the Union of Comoros.